Call Centers Return to North America

Call Centers Return to North America
NAI Global Blog Post
May 25, 2010

We are starting to see more and more call centers returning to North America from India and the Philippines. Most of these are going to secondary and or tertiary markets in the U.S., or Mexico and Latin America, where call center operators are able to tap into abundant labor pools at fairly low wages. They can typically pay wages below $9.00 per hour. However, even with these lower wages, they are able to get bilingual languages (Spanish and English), which most call centers need.

Most of these call centers are approximately 40,000 to 60,000 rentable square feet to be able to acquire and keep the call centers fully occupied. These new centers are ...  Click here to read more